Refund and Returns Policy

1. Overview

At ChiefArchi.com, we take pride in delivering high-quality digital software and ensuring customer satisfaction. Because our products are digital downloads, refunds and returns are subject to specific conditions outlined below.

2. Eligibility for Refunds

We offer refunds only under the following conditions:

  • The software license has not been activated or used.
  • The product file or download link was missing, corrupted, or inaccessible.
  • You received the wrong software version or license key due to a technical error.
  • The product cannot be downloaded due to an issue on our side (server or delivery error).

If one or more of the above apply, please contact us within 7 days of your purchase.

3. Non-Refundable Cases

We cannot issue refunds in the following cases:

  • The software has been activated, registered, or used.
  • You no longer need or want the software after download.
  • Your system does not meet the minimum technical requirements.
  • You purchased by mistake but already received the license key or download link.

Once a license key is activated, it is permanently linked to your device and cannot be resold or reused — therefore, no refunds can be processed after activation.

4. How to Request a Refund

To request a refund, please contact our support team at 📩 contact@chiefarchi.com

Include the following details in your email:

  • Order number
  • Purchase email address
  • Reason for refund request
  • Screenshots or evidence (if applicable)

Our team will review your request within 24–48 hours and contact you regarding the next steps.

5. Replacement Policy

If you received the wrong file, version, or an invalid license key, we will issue a replacement at no extra cost. In cases where a replacement cannot be provided, a full refund will be issued.

6. Processing Time

Approved refunds are processed within 3–5 business days after confirmation. Depending on your payment method, funds may take additional time to appear in your account.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at contact@chiefarchi.com.